Follow Us :
Follow Us :
Effective Date: November 2025
Clinic Name: NeuroConnections Medical Clinic
Contact Email: neuroconnectionsltd@outlook.com
Telephone: 0795-626-6976
NeuroConnections Medical Clinic (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information.
This Privacy Policy explains how we collect, use, store, and share your information when you contact or receive care from our clinic, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By contacting us, booking an appointment, or using our services, you agree to the terms outlined in this policy.
We collect and process personal and medical information necessary to provide you with safe and effective healthcare. This may include:
Personal details: Name, date of birth, address, telephone number, email address.
Medical information: Medical history, symptoms, test results, referral letters, and treatment records.
Administrative details: Insurance information, payment details, appointment records, and correspondence.
Technical information: If you use our website or online booking form, we may collect browser and usage data (e.g., cookies, IP address) for functionality and security.
We collect your data through the following ways:
When you contact us via phone, email, or our website form.
During consultations and assessments with Dr Sarmad Al-Araji.
From referral letters or information shared by other healthcare professionals involved in your care.
From hospitals or laboratories conducting diagnostic tests on our behalf.
We use your personal data to:
Provide clinical assessment, diagnosis, and treatment.
Communicate with you about appointments, results, and care plans.
Coordinate with hospitals, diagnostic centres, and other healthcare professionals.
Process payments, insurance claims, and administrative tasks.
Comply with legal and regulatory requirements.
Improve the quality and safety of our services.
We will not use your information for marketing or non-clinical purposes without your explicit consent.
We process your personal data under the following lawful bases as defined by the UK GDPR:
Article 6(1)(e) – Performance of a task carried out in the public interest (medical care).
Article 9(2)(h) – Provision of health or social care or treatment.
Article 6(1)(a) – Consent, when applicable (e.g., communications or sharing information with third parties at your request).
Your information may be shared, when necessary, with:
Hospitals and diagnostic facilities (e.g., University Hospitals Coventry and Warwickshire, The Harborne Hospital, Nuffield Health Warwickshire Hospital, Sutton Medical Consulting Centre).
Your GP or referring clinician.
Health insurance companies (if applicable).
Medical defence or regulatory bodies (where required by law).
We do not sell or share your information with any third parties for marketing purposes.
All third parties are required to comply with data protection regulations and maintain confidentiality.
We store your information securely in electronic and/or paper format.
We use appropriate administrative, technical, and physical safeguards to protect your data from unauthorised access, alteration, disclosure, or destruction.
Emails sent to neuroconnectionsltd@outlook.com and phone communications (0795-626-6976) are handled confidentially and securely.
Records are retained for the minimum period required under medical and legal obligations, typically up to 8 years after the last consultation (or longer for certain clinical circumstances).
Under data protection law, you have the right to:
Access the information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (subject to legal and clinical requirements).
Restrict or object to certain types of processing.
Withdraw consent where processing is based on consent.
Request transfer of your data to another healthcare provider.
To exercise these rights, please contact us at:
📧 neuroconnectionsltd@outlook.com
We retain medical and administrative records in line with NHS and GMC guidelines:
Adult medical records: At least 8 years after the end of treatment.
Children’s records: Until the patient’s 25th birthday or 8 years after death.
After this period, records are securely deleted or destroyed.
If you are concerned about how your information is handled, please contact us first at:
📧 neuroconnectionsltd@outlook.com
📞 0795-626-6976
If you remain unsatisfied, you can contact the Information Commissioner’s Office (ICO):
www.ico.org.uk
Telephone: 0303 123 1113
We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.
